Printer-friendly version (PDF) Today, it seems that all our clients and prospects are spending increased time on deposit retention and gathering. Rates are rising, more traditional and non-traditional companies (for…
Printer-friendly version (PDF) A few days ago the Financial Times published an article about how some African countries hope to leap over the past and close longtime gaps in quality…
Printer-friendly version (PDF) A few weeks ago over dinner in the Zimbabwe jungle I was speaking to one of the safari guides. He had just finished pointing out Mars, Jupiter,…
Printer-friendly version (PDF) “It’s not hard to make decisions when you know what your values are.” – Roy Disney Last week, a client told me, “We’ve got a long list…
Printer-friendly version (PDF) “There’s a lion over there,” my son, Sam, said calmly, as we sat around a fire enjoying cocktails and canapés at the Mana Pools safari camp in…
Printer-friendly version (PDF) Companies need to pick their spots, deciding where to focus and whom to focus on. Inevitably, banks that do not focus and act selectively in what they…
Printer-friendly version (PDF) The economic crisis of ten years ago caused banks to become internally focused. Understandably, in many instances banks were more concerned about survival and regulatory requirements than…
Printer-friendly version (PDF) Last week I had the opportunity to Chair and speak at a track of Source Media’s Digital Banking conference. I thought it might be of value to…
Printer-friendly version (PDF) Many areas exist in which banks should be exploring changing from current approaches. The customer experience, digital requirements, deposit challenges, and addressing non-bank competitive inroads in lending…
Printer-friendly version (PDF) by Charles Wendel (with thanks to Chris Skinner) Chris Skinner is a UK based commentator and author who focuses extensively on the challenges and changes demanded by…