Coronavirus: Getting Back to Business
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…
Printer-friendly version (PDF) “This Too Shall Pass” summarized a philosophy that one of my clients inscribed on a plaque that hung in his conference room. So, too, will the fierce…
There is no denying that coronavirus has brought tremendous pain and sadness across the world; this includes deaths, sickness, lost jobs, closed businesses, and a sense of uncertainty unlike anything…
Printer-friendly version (PDF) In last week’s newsletter I wrote there were several areas a bank’s crisis team needed to focus on right away as part of dealing with coronavirus: Caring…
Printer-friendly version (PDF) Last week I wrote that as of last Sunday afternoon, the 8th, I could find no bank websites with any mention of how they were addressing the…
Printer-friendly version (PDF) This past Sunday I checked the websites of Bank Of America, Chase, Wells Fargo, US Bancorp, Capital One, Citibank, USAA, RBC, TD, and Truist to see if…
Printer-friendly version (PDF) Last week I summarized a webinar and report focusing on expectations for community banking in 2020 and beyond. At the end of that webinar one of the…
Printer-friendly version (PDF) Last week I listened to an excellent webinar by Cornerstone Advisors titled, “What’s Going on in Banking 2020, and then read their downloadable research report on the…
Printer-friendly version (PDF) It is because of LinkedIn that I was reminded that I started FIC 25 years ago this month. The welcome electronic congratulatory messages I received, some from…