Maybe Nothing Changes
Printer-friendly version (PDF) At first I thought the pandemic would result in positive changes in banking, BIG changes that ultimately would benefit line bankers, the customer, and the overall industry….
Printer-friendly version (PDF) At first I thought the pandemic would result in positive changes in banking, BIG changes that ultimately would benefit line bankers, the customer, and the overall industry….
Printer-friendly version (PDF) During the past week big banks have been broadcasting their horror at the murder of George Floyd and their eagerness to contribute to various causes to demonstrate…
Printer-friendly version (PDF) A Tuesday news story reports that according to the Small Business Administration banks with less than $10 billion in assets issued about 60% of loans in the first…
Printer-friendly version (PDF) First, the good news. The economy has started to move forward. This Monday’s Wall Street Journal points to positive changes: “Truck loads are growing again. Air travel…
Printer-friendly version (PDF) “Nobody knows anything” quotes a comment by William Goldman, a writer best known for his screenplays, including Butch Cassidy, A Princess Bride, and All the President’s Men….
Printer-friendly version (PDF) At this point, bankers have lots of questions and few answers related to the virus’s impact or at least few answers with any degree of confidence concerning…
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Printer-friendly version (PDF) Earlier this week I lead a webinar on deposit gathering, a topic FIC has written about and worked on for years. Each time we present this webinar…
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…