“We Want Customers to Love Banking Again”
Printer-friendly version (PDF) The title of this week’s newsletter quotes one of the speakers at the recent Source Media Digital Banking conference. Love is not a word commonly associated with…
Printer-friendly version (PDF) The title of this week’s newsletter quotes one of the speakers at the recent Source Media Digital Banking conference. Love is not a word commonly associated with…
Printer-friendly version (PDF) Last week I spoke at and attended Source Media’s Digital Banking Conference, one of the largest and most significant conferences focused on this topic. The conference makes…
Printer-friendly version (PDF) Chase’s Finn digital banking application, launched with some fanfare about one year ago will soon end operations with customers being transferred to other Chase accounts. Based upon…
Printer-friendly version (PDF) In 2000, Malcolm Gladwell wrote The Tipping Point: How Little Things Can Make a Difference. In that book Gladwell defines a tipping point as “the moment of…
Printer-friendly version (PDF) Few banks have adopted a rigorous strategic planning process as part of their culture. That approach would be one in which bankers challenge day-to-day operating assumptions and…
Printer-friendly version (PDF) The current Economist magazine features a brief article titled, “The state of America’s community banks” with a subtitle “Don’t write off the admirable bantamweights of the industry.”…
Printer-friendly version (PDF) A few weeks ago, before the 2019 season began I wrote about the Miami Marlins. I grew up with baseball and still love it and, when I…
Printer-friendly version (PDF) We have written about deposits a dozen times over the last year. The themes have been largely the same: Banks are facing more competition from banks and…
Printer-friendly version (PDF) Short answer: no. The stampede you heard after SunTrust and BB&T announced their “merger of equals” was investment banks running to the airport to pitch similar deals…
Printer-friendly version (PDF) It seems that every few weeks we get an email or a call asking what it is that FIC does, beyond produce a newsletter. Initially, that question…