Preparation for Segmentation
Printer-friendly version (PDF) Last week I had separate conversations with two banks, non-competitors, that operate on opposite sides of the country and are at quite different asset levels. Each bank…
Focuses on improving performance in small business and middle market banking.
Printer-friendly version (PDF) Last week I had separate conversations with two banks, non-competitors, that operate on opposite sides of the country and are at quite different asset levels. Each bank…
Printer-friendly version (PDF) Early December may be the time for Christmas decorations to appear in other cities, but in Miami, where I live, it is known for Art Basel week,…
Printer-friendly version (PDF) Malcolm Gladwell, best selling author of Blink, The Tipping Point, and other books, has just published Talking to Strangers. Every banker should read it. The question Gladwell…
Printer-friendly version (PDF) While not hitting Miami, Hurricane Dorian caused outdoor plans to be cancelled and many shops and restaurants to close, as it turned out unnecessarily. I spent some…
Printer-friendly version (PDF) It wasn’t the 20-minute wait for the one TD teller working at a branch in Miami that bothered me. After all, it was the day after July…
Printer-friendly version (PDF) The current Economist magazine features a brief article titled, “The state of America’s community banks” with a subtitle “Don’t write off the admirable bantamweights of the industry.”…
Printer-friendly version (PDF) We have written about deposits a dozen times over the last year. The themes have been largely the same: Banks are facing more competition from banks and…
Printer-friendly version (PDF) Increasingly, the best banks, credit unions, and their non-bank competitors generate higher returns by taking the path of niches and specialization. Specialization provides a differentiating element that…
Printer-friendly version (PDF) This newsletter provides a link to our newly published article in the Journal Of Equipment Lease Financing that presents an overview of the evolution and growth path…
Printer-friendly version (PDF) This week’s newsletter was meant to be about how banks can offer digitally-based relationship management, reflecting the shift occurring in banking as more clients move to digitally-enabled…