In the last week, Miami, where I live, has totally reopened. Supermarkets, stores, elevators no longer require masks, allowing us to return to a semblance of normalcy. Or maybe not.My building has removed mask restrictions and now allows elevator crowding…
Earlier this month CNBC quoted Jaime Dimon saying, “I’m about to cancel all my Zoom meetings,” Dimon said. “I’m done with it.” Goldman Sachs, among other companies, also wants its workers back in their offices. When to return and how are big questions…
Is it coincidental that the words rebrand and SCAM rhyme? I think not.On March 30th of this year Volkswagen announced it was changing its name to Voltswagen to emphasize its focus on electric cars. A few days later the company admitted it was just…
The great Christmas movie, A Christmas Story, features a puzzle entering dad winning “A major award,” the plastic leg lamp pictured here and my inspiration for this newsletter.Those of you who know me will not be surprised to learn that Industry Era magazine…
Hardly a day goes by when without a bank making a public pronouncement about how deeply its cares about the communities in which it operates. But how many take a specific action? How many are willing to alter their profit numbers to address inequality and…
By now I have given up hope that the end of year contribution I mailed to a charity will ever arrive. And I resent the check for a bill I mailed that same day; it too never arrived. Plus years ago I remember mailing one of my sons a precious stuffed animal that…
A recent article by Steve Cocheo for the Financial Brand website raises important for financial services companies hoping to attract and retain post-Boomer generations. The article is titled “Is Everything Bankers Think They Know About Millennials & Gen Z wrong?” It suggests…
Raise your hand if you shed a tear when you read of the 13 first-year Goldman Sachs analysts who, after interviewing for months and accepting a job in an industry notorious for chewing up people, complained about their long work days and…
Seppuku, also known as hara-kiri, refers to a type of Japanese ritual suicide. Some banks may be performing their own seppuku as they cut business lines and erode the quality of their customer’s experience in the pursuit of what their consultants are telling them…