Coronavirus: Early Learnings with Long Lasting Impact, Number 1
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Printer-friendly version (PDF) Earlier this week I lead a webinar on deposit gathering, a topic FIC has written about and worked on for years. Each time we present this webinar…
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…
Printer-friendly version (PDF) “This Too Shall Pass” summarized a philosophy that one of my clients inscribed on a plaque that hung in his conference room. So, too, will the fierce…
There is no denying that coronavirus has brought tremendous pain and sadness across the world; this includes deaths, sickness, lost jobs, closed businesses, and a sense of uncertainty unlike anything…
Printer-friendly version (PDF) In last week’s newsletter I wrote there were several areas a bank’s crisis team needed to focus on right away as part of dealing with coronavirus: Caring…
Printer-friendly version (PDF) Last week I wrote that as of last Sunday afternoon, the 8th, I could find no bank websites with any mention of how they were addressing the…
Printer-friendly version (PDF) This past Sunday I checked the websites of Bank Of America, Chase, Wells Fargo, US Bancorp, Capital One, Citibank, USAA, RBC, TD, and Truist to see if…
Printer-friendly version (PDF) Last week I summarized a webinar and report focusing on expectations for community banking in 2020 and beyond. At the end of that webinar one of the…