Coronavirus: Nobody Knows Anything
Printer-friendly version (PDF) “Nobody knows anything” quotes a comment by William Goldman, a writer best known for his screenplays, including Butch Cassidy, A Princess Bride, and All the President’s Men….
Coronavirus and Banking: Questions, No Answers Yet
Printer-friendly version (PDF) At this point, bankers have lots of questions and few answers related to the virus’s impact or at least few answers with any degree of confidence concerning…
Coronavirus: Early Learnings with Long Lasting Impact, Number 1
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Coronavirus and Deposits: Shrink or Grow
Printer-friendly version (PDF) Earlier this week I lead a webinar on deposit gathering, a topic FIC has written about and worked on for years. Each time we present this webinar…
Coronavirus: Getting Back to Business
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Coronavirus: To PPP or Not To PPP- Neither is Easy
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…
Coronavirus: Managing the Near-Term
Printer-friendly version (PDF) “This Too Shall Pass” summarized a philosophy that one of my clients inscribed on a plaque that hung in his conference room. So, too, will the fierce…
Coronavirus IV: Time for Humor
There is no denying that coronavirus has brought tremendous pain and sadness across the world; this includes deaths, sickness, lost jobs, closed businesses, and a sense of uncertainty unlike anything…
Coronavirus Part Three
Printer-friendly version (PDF) In last week’s newsletter I wrote there were several areas a bank’s crisis team needed to focus on right away as part of dealing with coronavirus: Caring…
Coronavirus Part II: Five Things Banks Should Be Doing Now
Printer-friendly version (PDF) Last week I wrote that as of last Sunday afternoon, the 8th, I could find no bank websites with any mention of how they were addressing the…