Art Basel and Banks
Printer-friendly version (PDF) Early December may be the time for Christmas decorations to appear in other cities, but in Miami, where I live, it is known for Art Basel week,…
Lending to Capture Deposits
Printer-friendly version (PDF) Weeks ago I wrote about Malcolm Gladwell’s brilliant new book, Talking to Strangers, in which he discusses how we often misinterpret the people we meet. If example,…
Marketing 101
Printer-friendly version (PDF) “I could kill you for all the marketing/sales pitches that are bombing my inbox…!” This email from a client was unexpected. He and a few other bankers…
Are Surveys A Waste of Time and $?
Printer-friendly version (PDF) I have long thought that most surveys are a waste of time. Just ask President Hillary. But, banks continue to spend dollars on them. In surveying the…
E-Signatures: “Old” Digital Technology Waiting for Adoption
Printer-friendly version (PDF) While big IT and consulting firms continue to discuss digital initiatives as if they have just discovered them, some opportunities for banks to save money and improve…
Talking to Strangers: Lessons for Lenders
Printer-friendly version (PDF) Malcolm Gladwell, best selling author of Blink, The Tipping Point, and other books, has just published Talking to Strangers. Every banker should read it. The question Gladwell…
Excuse me, Emperor, You Have No Clothes
Printer-friendly version (PDF) As a user of banks I am increasingly frustrated by the disconnect that exists between the image, the PR they present, and the reality a customer faces….
Digital Banking: 1999 All Over Again!
Printer-friendly version (PDF) FIC is currently writing a report on digital lending. Our background research includes reviewing the digitally-focused reports published on IT and consulting firm websites, interviewing a cross-section…
One More Time Again: The Case for Small Business Banking
Printer-friendly version (PDF) While not hitting Miami, Hurricane Dorian caused outdoor plans to be cancelled and many shops and restaurants to close, as it turned out unnecessarily. I spent some…
Customer Request: Listen to Us!
Printer-friendly version (PDF) Recent interviews with business customers indicate some dissatisfaction with their current bank providers and a disconnect between the customer needs and what banks are providing. Despite the…