Printer-friendly version (PDF) Last week Bloomberg News reported (https://finance.yahoo.com/news/americans-souring-credit-card-debt-110000412.html) that “Americans are projected to fall seriously behind on their credit card bills at the highest rate in a decade as…
Printer-friendly version (PDF) Early December may be the time for Christmas decorations to appear in other cities, but in Miami, where I live, it is known for Art Basel week,…
Printer-friendly version (PDF) Weeks ago I wrote about Malcolm Gladwell’s brilliant new book, Talking to Strangers, in which he discusses how we often misinterpret the people we meet. If example,…
Printer-friendly version (PDF) “I could kill you for all the marketing/sales pitches that are bombing my inbox…!” This email from a client was unexpected. He and a few other bankers…
Printer-friendly version (PDF) I have long thought that most surveys are a waste of time. Just ask President Hillary. But, banks continue to spend dollars on them. In surveying the…
Printer-friendly version (PDF) While big IT and consulting firms continue to discuss digital initiatives as if they have just discovered them, some opportunities for banks to save money and improve…
Printer-friendly version (PDF) Malcolm Gladwell, best selling author of Blink, The Tipping Point, and other books, has just published Talking to Strangers. Every banker should read it. The question Gladwell…
Printer-friendly version (PDF) As a user of banks I am increasingly frustrated by the disconnect that exists between the image, the PR they present, and the reality a customer faces….
Printer-friendly version (PDF) FIC is currently writing a report on digital lending. Our background research includes reviewing the digitally-focused reports published on IT and consulting firm websites, interviewing a cross-section…
Printer-friendly version (PDF) While not hitting Miami, Hurricane Dorian caused outdoor plans to be cancelled and many shops and restaurants to close, as it turned out unnecessarily. I spent some…