The Digital Distraction?
Printer-friendly version (PDF) The list of secret sauces, those often-IT based initiatives which promise to solve the problems that bank management faces and lead them to the jeweled land of…
The Digital Path: Not a Straight Line
Printer-friendly version (PDF) Here is a true statement: Banks need to leverage digital to increase efficiencies and improve the customer experience wherever possible. That’s obvious. But, their need for change…
Are You a Foister? Or Foisted Upon?
Printer-friendly version (PDF) Larry David was the co-creator and writer of Seinfeld. In recent years he has been the creator and star of Curb Your Enthusiasm, an HBO program in…
Banks Need to Exploit the Power of Verticals
Printer-friendly version (PDF) This Thursday, Bankers Hub is presenting my webinar “The Power of Verticals”. Banks that focus on segments/verticals/niches almost always outperform banks that cast too wide a net…
Human Before Digital, But End Paternalism
Printer-friendly version (PDF) It wasn’t the 20-minute wait for the one TD teller working at a branch in Miami that bothered me. After all, it was the day after July…
“We Want Customers to Love Banking Again”
Printer-friendly version (PDF) The title of this week’s newsletter quotes one of the speakers at the recent Source Media Digital Banking conference. Love is not a word commonly associated with…
Digital Banking: Time to Move
Printer-friendly version (PDF) Last week I spoke at and attended Source Media’s Digital Banking Conference, one of the largest and most significant conferences focused on this topic. The conference makes…
Why Finn Died?
Printer-friendly version (PDF) Chase’s Finn digital banking application, launched with some fanfare about one year ago will soon end operations with customers being transferred to other Chase accounts. Based upon…
Digital Banking Has Reached the Tipping Point
Printer-friendly version (PDF) In 2000, Malcolm Gladwell wrote The Tipping Point: How Little Things Can Make a Difference. In that book Gladwell defines a tipping point as “the moment of…
Strategic Planning or Proctology Exam?
Printer-friendly version (PDF) Few banks have adopted a rigorous strategic planning process as part of their culture. That approach would be one in which bankers challenge day-to-day operating assumptions and…