Printer-friendly version (PDF) Recent interviews with business customers indicate some dissatisfaction with their current bank providers and a disconnect between the customer needs and what banks are providing. Despite the…
Printer-friendly version (PDF) The list of secret sauces, those often-IT based initiatives which promise to solve the problems that bank management faces and lead them to the jeweled land of…
Printer-friendly version (PDF) Here is a true statement: Banks need to leverage digital to increase efficiencies and improve the customer experience wherever possible. That’s obvious. But, their need for change…
Printer-friendly version (PDF) Larry David was the co-creator and writer of Seinfeld. In recent years he has been the creator and star of Curb Your Enthusiasm, an HBO program in…
Printer-friendly version (PDF) This Thursday, Bankers Hub is presenting my webinar “The Power of Verticals”. Banks that focus on segments/verticals/niches almost always outperform banks that cast too wide a net…
Printer-friendly version (PDF) It wasn’t the 20-minute wait for the one TD teller working at a branch in Miami that bothered me. After all, it was the day after July…
Printer-friendly version (PDF) The title of this week’s newsletter quotes one of the speakers at the recent Source Media Digital Banking conference. Love is not a word commonly associated with…
Printer-friendly version (PDF) Last week I spoke at and attended Source Media’s Digital Banking Conference, one of the largest and most significant conferences focused on this topic. The conference makes…
Printer-friendly version (PDF) Chase’s Finn digital banking application, launched with some fanfare about one year ago will soon end operations with customers being transferred to other Chase accounts. Based upon…
Printer-friendly version (PDF) In 2000, Malcolm Gladwell wrote The Tipping Point: How Little Things Can Make a Difference. In that book Gladwell defines a tipping point as “the moment of…