Are You Delivering for Your Customers?
Printer-friendly version (PDF) PNC bought a full page in my local Miami business paper (South Florida Business Journal) with the headline “Is Your Bank Delivering for You?” This sponsored content…
Who Leads a Digital Strategy in an Analog Bank?
Printer-friendly version (PDF) Banks, large and small, now accept that they need to incorporate “digital” into their business approaches. To this day, however, many banks have yet to determine what…
Strategic Planning: Now More Than Ever
Printer-friendly version (PDF) Artificial Intelligence. Data Analytics. Digital Banking. Fintechs. FAMGA (Facebook, Amazon, Microsoft, Google, Apple). Cryptocurrencies. Blockchain. Why, when banks need to deal with issues related to the above…
Should Your Bank Pursue Professionals?
Printer-friendly version (PDF) By Charles Wendel and Ned Miller Depending upon how you define the segment, professionals can include medical and dental practices, accounting firms, lawyers, advertising agencies, business management…
How To Fail at Digital Banking
Printer-friendly version (PDF) In the past year banks have been waking up to the need to adopt digital solutions that will enhance their customer’s experience. In some instances cost concerns…
And, Yes, You need to Track Too
Printer-friendly version (PDF) I almost always enjoy reading reactions to the newsletters. Fortunately, most involve positive feedback or affirmation of whatever topic I am discussing. This week, though, I received…
Full Pipelines Solve Problems
Printer-friendly version (PDF) This title quotes a client’s comment about the businesses he and his colleagues run at a major bank. If you add the word “quality” before pipeline, making…
Thoughts for Week Three 2018: Practical Deposit Issues
Printer-friendly version (PDF) My last two newsletters provided a deposit checklist and some valuable deposit-related insights by two bankers/consultants with long experience related to deposit gathering. This final deposit newsletter…
Thoughts for Week Two 2018: Continued Focus on Deposits
Printer-friendly version (PDF) Given the response to last week’s newsletter and the importance of the topic, deposit gathering merits a follow-up newsletter. In a note commenting on FIC’s prior newsletter…
Checklist for Deposit Growth: Thought for Week One 2018
Printer-friendly version (PDF) Before becoming too distracted by Fintech, Regtech, AI, block chain, bit coins, augmented reality, and other innovative IT-based options available to banks, senior management and its Board…