Search the term “loyalty programs” on the web and you are faced with 1,740,000 results. Consulting firms promote their preferred solution to keeping and growing customer revenues through loyalty. But even a quick scan shows how their recommendations differ…
I’ll never forget our Board presentation to a bank that disappeared long ago. Our final recommendations detailed steps the bank should take both to reduce costs and stop the hemorrhaging of its loan portfolio…
You have probably all seen the Hotels.com commercials featuring Captain Obvious. As a New York Times article noted, “Everything he says is self-evident.” There is a lot to be said for stressing the obvious.
Last week I was talking with a friend discussing a financial institution (FI) that was trying to address how to move forward, given the current uncertainty and the economic pressures it faces. Banks operate with a finite number of choices for improving their future performance, and making some decisions…
Printer-friendly version (PDF) Few banks have adopted a rigorous strategic planning process as part of their culture. That approach would be one in which bankers challenge day-to-day operating assumptions and…
Printer-friendly version (PDF) Short answer: no. The stampede you heard after SunTrust and BB&T announced their “merger of equals” was investment banks running to the airport to pitch similar deals…
Printer-friendly version (PDF) Spring training has begun for baseball. It is the time of year when, if you live in Northern climates, you begin to believe that the cold will…
Printer-friendly version (PDF) This newsletter provides a link to our newly published article in the Journal Of Equipment Lease Financing that presents an overview of the evolution and growth path…
Printer-friendly version (PDF) Last week, I began a two-part newsletter on a topic it seems that clients are talking about more than anything else: deposits. The importance of this topic…
Printer-friendly version (PDF) The American Banker’s Small Business Banking Conference begins this week. Reviewing the key topics being covered provides some insights into the issues that are top of mind….