Maybe Nothing Changes
Printer-friendly version (PDF) At first I thought the pandemic would result in positive changes in banking, BIG changes that ultimately would benefit line bankers, the customer, and the overall industry….
Focuses on improving performance in small business and middle market banking.
Printer-friendly version (PDF) At first I thought the pandemic would result in positive changes in banking, BIG changes that ultimately would benefit line bankers, the customer, and the overall industry….
Printer-friendly version (PDF) At this point, bankers have lots of questions and few answers related to the virus’s impact or at least few answers with any degree of confidence concerning…
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Printer-friendly version (PDF) Earlier this week I lead a webinar on deposit gathering, a topic FIC has written about and worked on for years. Each time we present this webinar…
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…
Printer-friendly version (PDF) “This Too Shall Pass” summarized a philosophy that one of my clients inscribed on a plaque that hung in his conference room. So, too, will the fierce…
Printer-friendly version (PDF) This past Sunday I checked the websites of Bank Of America, Chase, Wells Fargo, US Bancorp, Capital One, Citibank, USAA, RBC, TD, and Truist to see if…
Printer-friendly version (PDF) Last week I summarized a webinar and report focusing on expectations for community banking in 2020 and beyond. At the end of that webinar one of the…
Printer-friendly version (PDF) It is because of LinkedIn that I was reminded that I started FIC 25 years ago this month. The welcome electronic congratulatory messages I received, some from…