Coronavirus: Nobody Knows Anything
Printer-friendly version (PDF) “Nobody knows anything” quotes a comment by William Goldman, a writer best known for his screenplays, including Butch Cassidy, A Princess Bride, and All the President’s Men….
Printer-friendly version (PDF) “Nobody knows anything” quotes a comment by William Goldman, a writer best known for his screenplays, including Butch Cassidy, A Princess Bride, and All the President’s Men….
Printer-friendly version (PDF) Is the bank office dead? Are branches finally a thing of the past? The answers to both are a resounding…kinda. The Office may become a TV show…
Printer-friendly version (PDF) The past month has seen banks move from working to keep branches open and providing employees with hand sanitizers to what for many was a spectacular effort…
Printer-friendly version (PDF) Banks talk about customer experience all the time. My experiences in the past week, one related to PPP and another to what should have been a simple…
Printer-friendly version (PDF) This past Sunday I checked the websites of Bank Of America, Chase, Wells Fargo, US Bancorp, Capital One, Citibank, USAA, RBC, TD, and Truist to see if…
Printer-friendly version (PDF) Last week I summarized a webinar and report focusing on expectations for community banking in 2020 and beyond. At the end of that webinar one of the…
Printer-friendly version (PDF) Last week I listened to an excellent webinar by Cornerstone Advisors titled, “What’s Going on in Banking 2020, and then read their downloadable research report on the…
Printer-friendly version (PDF) It is because of LinkedIn that I was reminded that I started FIC 25 years ago this month. The welcome electronic congratulatory messages I received, some from…
Printer-friendly version (PDF) FIC wrote a just published report titled Going Digital: Current Activities and Future Expectations for the Equipment Leasing and Finance Foundation. The focus of our report extents…
Printer-friendly version (PDF) Weeks ago I wrote about Malcolm Gladwell’s brilliant new book, Talking to Strangers, in which he discusses how we often misinterpret the people we meet. If example,…