What Exactly Does FIC Do?
Since FIC has existed for 20+ years and I have consulted longer than that, last week I was a bit surprised when a banker asked me the above question. He…
Describes FIC’s capabilities and approach.
Since FIC has existed for 20+ years and I have consulted longer than that, last week I was a bit surprised when a banker asked me the above question. He…
There is no doubt that over the next five-ten years, branches will undergo substantial changes. Some experts believe that most branches will NEVER again return to profitability on a stand-alone…
Executive Summary: Now, more than ever, the role of the relationship manager needs to be redefined. Extraneous and lower value activities should be exorcised from job responsibilities as soon as…
Executive Summary: To survive in an increasingly competitive and regulation-intense world, community banks and their bankers’ activities need to change significantly. Let’s look into the near future and…
Executive Summary: The consumer’s appetite and attitude is undergoing significant and perhaps fundamental shifts. Banks needs to be very sensitive to the changes that are occurring and position themselves as…
Executive Summary: Loyalty has never been more attractive to an industry struggling to maintain quality assets and higher returns. At the same time, it is increasingly difficult to achieve loyalty…
Several readers responded positively to our last newsletter focusing on the opportunity for banks to adapt McDonald’s recent management practices to their own institutions. Taking us in a…
Our last newsletter discussed a phenomenon that we see impacting commercial banking, wealth management, and other areas within banks: account misalignment. Account misalignment occurs when bankers spend significant time managing…
In past months, we have worked with banks, large and small, in the U.S., Europe, Asia, and Africa. When we assess our clients’ portfolios, no matter their geography or size,…
October’s Harvard Business Review highlights an organizational issue that impacts a number of our clients. The article, an outgrowth of a Booz Allen Hamilton survey of 30,000 individuals, states…