Coronavirus Part Three
Printer-friendly version (PDF) In last week’s newsletter I wrote there were several areas a bank’s crisis team needed to focus on right away as part of dealing with coronavirus: Caring…
Highlights topics related to innovation and new directions.
Printer-friendly version (PDF) In last week’s newsletter I wrote there were several areas a bank’s crisis team needed to focus on right away as part of dealing with coronavirus: Caring…
Printer-friendly version (PDF) Malcolm Gladwell, best selling author of Blink, The Tipping Point, and other books, has just published Talking to Strangers. Every banker should read it. The question Gladwell…
Printer-friendly version (PDF) As a user of banks I am increasingly frustrated by the disconnect that exists between the image, the PR they present, and the reality a customer faces….
Printer-friendly version (PDF) Recent interviews with business customers indicate some dissatisfaction with their current bank providers and a disconnect between the customer needs and what banks are providing. Despite the…
Printer-friendly version (PDF) Here is a true statement: Banks need to leverage digital to increase efficiencies and improve the customer experience wherever possible. That’s obvious. But, their need for change…
Printer-friendly version (PDF) Larry David was the co-creator and writer of Seinfeld. In recent years he has been the creator and star of Curb Your Enthusiasm, an HBO program in…
Printer-friendly version (PDF) It wasn’t the 20-minute wait for the one TD teller working at a branch in Miami that bothered me. After all, it was the day after July…
Printer-friendly version (PDF) Chase’s Finn digital banking application, launched with some fanfare about one year ago will soon end operations with customers being transferred to other Chase accounts. Based upon…
Printer-friendly version (PDF) Few banks have adopted a rigorous strategic planning process as part of their culture. That approach would be one in which bankers challenge day-to-day operating assumptions and…
Printer-friendly version (PDF) The current Economist magazine features a brief article titled, “The state of America’s community banks” with a subtitle “Don’t write off the admirable bantamweights of the industry.”…