Pruning the Branch System
Several readers responded positively to our last newsletter focusing on the opportunity for banks to adapt McDonald’s recent management practices to their own institutions. Taking us in a…
Discusses the hows and whys of strategy development.
Several readers responded positively to our last newsletter focusing on the opportunity for banks to adapt McDonald’s recent management practices to their own institutions. Taking us in a…
Last Friday, the Financial Times began a four-part series titled “Mastering Risk,” dealing with issues related to strategic, financial, and operational risk management. The lead-off article of the series (“A…
In recent weeks, we have had several client discussions around the issue of whether separate dedicated groups should be formed to focus on specific market opportunities; for example: – …
As part of our strategic work, we regularly provide our clients with case examples and analyses of their key competitors. The Value of Best Practice Analysis Our clients want to…
Banks and other financial service providers want to differentiate themselves from the increasing number of competitors and position themselves as offering their customers something unique. The benefits of doing so…
Within banks, service repeatedly wins out over sales; however, it is a Pyrrhic victory. Ask a commercial banking RM how much time he/she spends selling and to this day the…
Many bank executives view relationship banker training as a sacrosanct area, one that will pay for itself with improved sales, service, and customer and client satisfaction. However, our long-time perspective…
Our client work indicates that, at many banks, the core middle market segment (say $50 million+ in revenue) is suffering from slowed growth and lowered returns. Mid-sized companies now operate…
Virtually all our bank clients, whether the project centers on retail, small business, middle market, or wealth management, are currently focusing on cross-sell — in particular, how to grow non-credit…
This week, we are speaking at the Branch Banking Symposium sponsored by US Banker and American Banker. Our topic focuses on the emerging opportunity to link the retail branch system…