Bandwidth Management and Priority Setting
Printer-friendly version (PDF) “It’s not hard to make decisions when you know what your values are.” – Roy Disney Last week, a client told me, “We’ve got a long list…
There’s a Lion Over There
Printer-friendly version (PDF) “There’s a lion over there,” my son, Sam, said calmly, as we sat around a fire enjoying cocktails and canapés at the Mana Pools safari camp in…
Doing It All…Badly
Printer-friendly version (PDF) Companies need to pick their spots, deciding where to focus and whom to focus on. Inevitably, banks that do not focus and act selectively in what they…
Internal Experts: Innovation Killers?
Printer-friendly version (PDF) The economic crisis of ten years ago caused banks to become internally focused. Understandably, in many instances banks were more concerned about survival and regulatory requirements than…
What’s Happening in Digital Banking?
Printer-friendly version (PDF) Last week I had the opportunity to Chair and speak at a track of Source Media’s Digital Banking conference. I thought it might be of value to…
The Challenges of Change
Printer-friendly version (PDF) Many areas exist in which banks should be exploring changing from current approaches. The customer experience, digital requirements, deposit challenges, and addressing non-bank competitive inroads in lending…
Small Bank Thinking
Printer-friendly version (PDF) by Charles Wendel (with thanks to Chris Skinner) Chris Skinner is a UK based commentator and author who focuses extensively on the challenges and changes demanded by…
Avoiding Deposit Displacement: Increased Emphasis for All Banks
Printer-friendly version (PDF) Recently, I was speaking with a senior exec at a bank that has long focused on capturing low cost deposits from its customers. It is among the…
Celebrating National Small Business Week??
Printer-friendly version (PDF) This week the Small Business Administration (SBA) has been celebrating National Small Business Week with webinars and other events aimed at 30 million small businesses. However, most…
Two “Silent” Killers of Banks: Deposits and Digital
Printer-friendly version (PDF) What if the next big banking crisis has little to do with bad loans? Certainly, over the decades bad loans have been the major factor in banks…