The Elephant in the Room…Is People
Wikipedia defines the term “the elephant in the room” as referring “to a question, problem, solution, or controversial issue which is obvious to everyone who knows about the situation, but…
Wikipedia defines the term “the elephant in the room” as referring “to a question, problem, solution, or controversial issue which is obvious to everyone who knows about the situation, but…
I was recently speaking with a colleague who focuses on international work, primarily in what is commonly termed the developing markets. I asked him about the state of small business…
In the last few weeks I have heard several banks mention the idea of attending a session with or bringing in experts from Ritz Carlton to provide a training program…
Ten years ago, I wrote a newsletter with the above title, focusing on why and how to conduct a strategic planning process. While most of what I wrote then remains…
World War Z is the popular novel and now movie about zombies attacking around the world. Despite being written by Max Brooks, the son of Mel Brooks, the story presents…
For many banks, offering fewer products to fewer types of customers will be the path to increased revenue growth and larger profits. This may seem to be counterintuitive in a…
Years ago, I was setting up a meeting with a top ten bank prospect whom I had met at a conference. While on the phone he asked, “Do you have…
Most middle market banking groups are failing to achieve their potential. As banks struggle to generate new revenue, more are increasing their focus on middle market companies (typically $10…
Since FIC has existed for 20+ years and I have consulted longer than that, last week I was a bit surprised when a banker asked me the above question. He…
Bank strategies need to be reviewed and revised regularly as markets, competition, and opportunities change. But many bank executives seem to view strategy like the proverbial can of worms that…