Small Business Training: Great Idea But When?
Recently, I received a call from a reporter who was writing about banks increasing their training activities in the small business and commercial spaces. The training centered on strengthening product…
Recently, I received a call from a reporter who was writing about banks increasing their training activities in the small business and commercial spaces. The training centered on strengthening product…
Last week BAI Banking Strategies published my attached article on the changes banks should consider to the relationship manager’s (RM) role, a theme I have discussed in the past several…
A consulting colleague of mine, Liz Bentley, has developed a thriving practice in executive coaching. As part of her diagnostic work she often begins her analytic process by conducting 360…
My last newsletter focused on the fall of the commercial banking RM from something approaching the status of rock star (ten years or more ago) to today’s rules based functionary….
When I began my career as a commercial banker several decades ago, it was a position of significant prestige meriting respect from both the customer and bank support staff. Internally,…
Last week I attended the Bank Director’s annual M&A conference. Each year it attracts a large group of commercial bank leaders, investment bankers, and vendors, all focused on discussing industry…
More than ever, a significant portion of FIC’s work centers on issues related to internal bank conflicts and barriers to change. Instead of looking outward to define new market segments…
A New Year with new starts for all. What should banks be doing? In no particular order: 1. Remember Shakespeare. He famously wrote, “First, let’s kill all the lawyers.”…
As you recall, 2012 turned out to be a better year for many banks than had been expected. In many cases additional lowering of provisions due to continually improving credits,…
A colleague, one who served both in the Vietnam and the banking industry emailed the following: “A friend of mine who reads lots of military history observes that the officers…